Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.
Manage system capital flow logic and connect fiat channel access, including launch testing and process optimization.
Resolve customer capital issues daily by cooperating with customer service and making accurate, timely judgments.
Support marketing activity distribution, monitor fund data, and guide subordinates on reconciliation and system issues.
Binance is a leading global blockchain ecosystem and operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, it offers a wide range of digital-asset products while aiming to improve global financial access.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.
Provide quality customer support through online channels, managing sensitive financial transactions and VIP accounts.
Coordinate with internal teams and handle merchant payments accurately within service levels.
Maintain FAQ, SOP, and knowledge base tools for new features and updates.
BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.
Own end-to-end delivery of new consumer trading products, from requirements to launch and optimization.
Build community-driven experiences and design scalable user growth programs including referrals and rewards.
Apply deep Web3 and DEX knowledge to define metrics, run experiments, and drive product decisions.
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage digital assets. The company fosters a vibrant, global culture with a flat organizational structure and a focus on innovation in the Web3 space.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Drive operational readiness and ongoing support for institutional product suites, ensuring processes and documentation are in place.
Partner with Product and Business Development to enable product launches, client pitches, and go-to-market execution.
Translate product capabilities into client-facing value propositions and track product adoption and performance metrics.
Binance is a leading blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume. Trusted by over 300 million users globally, it operates with a flat, user-centric culture and a focus on career growth.
Handle inbound customer inquiries and provide timely assistance via Crisp, email, and Discord.
Monitor and moderate community channels including Facebook, Instagram, Discord, Reddit, and Telegram.
Troubleshoot product questions, handle Stripe billing disputes, and escalate complex issues to engineering teams.
VidRush is an AI-native video production platform that replaces an entire video team with coordinated AI agents. We are a growing team building a new way to create video, with strong traction from serious creators and media teams.
Provide customer support on NMI software products via online tickets and phone.
Onboard new customer accounts and train them on our onboarding and reporting tools.
Create and update customer and internal documentation to ensure clear processes.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Design and own the risk framework across market, credit, counterparty, liquidity, operational and protocol risk.
Build models and analytics including VaR, scenario analysis and stress testing for traditional and digital positions.
Lead counterparty and venue due diligence, review risk terms in legal documents, and design operational risk controls.
Rootstock Capital builds a BTC-denominated investment fund that lets Bitcoin holders earn yield and manage credit risk. It is part of RootstockLabs, a global, diverse team building Bitcoin's financial infrastructure with a community culture.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Proactively identify, recruit, and develop affiliates with communities of HNW clients and professional traders.
Source and manage relationships with crypto KOLs and influencers to drive user acquisition.
Build direct relationships with high-net-worth individuals and serve as their primary Bybit contact.
Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries. Backed by a global team of ambitious builders and innovators, the company fosters a high-performance, fast-moving environment where talent is empowered to drive real impact.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Act as a client-facing solutions consultant for financial institutions in the digital asset space.
Lead discovery sessions and translate compliance and technology challenges into scoped proposals.
Support business development and deliver advisory engagements across Europe.
The company partners with financial institutions to navigate digital asset and regulatory challenges, providing consulting and advisory services. It operates with a remote-first, flexible culture and collaborates across Europe, North America, and Asia.
Resolve account, access, feature, and transaction-related user inquiries from start to finish.
Troubleshoot web and mobile issues, escalate defects, and maintain help-center resources.
Identify recurring issues and provide actionable feedback to Product, Engineering, QA, and Trust & Safety teams.
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.
Own the frontend client experience for trading, perpetuals, and prediction markets across Solana and EVM.
Build latency-sensitive trading interfaces with WebSockets, RPC streams, optimistic UI, and reconnection strategies.
Take end-to-end ownership of revenue-generating product surfaces from idea to production and optimization.
Trenches builds a fast-moving onchain trading terminal for Solana and EVM, handling real-money transactions and real-time trading. It is a small, remote-first, AI-native team that values autonomy, ownership, and minimal bureaucracy.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.