Remote Support Engineer I

As a Remote Support Engineer I , you’ll be at the front line of Coretelligent’s client experience—solving real problems for real people, every day. Whether it’s helping a user regain access to their system, troubleshooting a critical application issue, or guiding someone through a complex setup, you’ll be the trusted expert they rely on. This isn’t your typical help desk role—you’ll support a wide range of industries and technologies, gaining exposure to dynamic environments while building valuable technical and client-facing skills. You’ll collaborate with a high-performing team to troubleshoot, resolve, and document support issues across systems like Microsoft 365, Active Directory, VPN, virtual desktops, and more. You’ll have room to grow and a team that has your back! Key Responsibilities: Respond to inbound support tickets and phone calls from clients, providing prompt and professional remote assistance for end-user issues Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, mobile devices, printers, and peripheral devices Manage user access, permissions, and provisioning in Microsoft 365, Active Directory, and related systems