Director, Product Management- Platform AI

Shape the future of Platform AI at ServiceNow. You’ll be at the forefront of defining how we embed intelligence across the ServiceNow ecosystem, leveraging the latest in Generative and Agentic AI to drive automation, decision-making, and experiences at scale. This is about more than Search or Conversational AI—it’s about creating intelligent, autonomous capabilities that anticipate needs, take action, and unlock value for the enterprise. You’ll be responsible for driving the strategy, roadmap, and delivery of ServiceNow Platform AI capabilities that power internal products across IT and beyond. You’ll have the chance to lead with thought leadership, inspire innovation, and play a key role in our Customer Zero strategy—ensuring the ServiceNow Platform delivers maximum value internally while setting the standard for our customers.