Client Support Specialist

The Merchant Operations team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems, supporting internal, external, and third-party customers. As a Client Support Specialist at Trustly, you'll be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets: Omni-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the future). Trouble-shooting : Using a systematic approach to isolating, understanding, and solving complex problems. Educate : Helping our customers maximize the benefits of using Trustly products & services. Ownership: Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required. Technical : Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc). Business/Financial : Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.