Customer Support Specialist

Play a key role in scaling our customer support team and set the standard for incredible customer experience at Abridge. Respond to customers with care and accuracy while helping build our support department. Provide timely support in troubleshooting problems and answering questions. Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience. Navigate our CRM tool to communicate with users, track contacts and resolutions for data analysis. Be curious about solving complex issues.