Senior Director of Systems and Processes

Drive the implementation and continuous improvement of effective field processes for our organization. Partner closely with both national and regional teams, this leader will assess and optimize field activities—balancing standardized programs with appropriate local flexibility to enhance both operational performance and customer relationships. The Senior Director will oversee process design, documentation, and improvement initiatives that support strategic business goals and ensure high-quality delivery at the field level. Success requires strong operational leadership, excellent communication, and proven ability to collaborate cross-functionally. Translate insights from the field into actionable process and system enhancements while fostering engagement among internal stakeholders. Position is critical to ensuring reliable execution and scalable growth as organizational needs evolve.