Sr. Integration Support Engineering Specialist

Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers. Work with business partners as the primary contact to onboard their products & services via our integration APIs. Work with our Strategic Partnership Manager to ensure that integration agreements are executed. Host kick-off calls and web meetings with business partners as needed during the onboarding process. Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats. Develop and maintain framework integration guides, schemas, and other supporting documentation. Work with system Product Design Engineers to become familiar with integrations and system behaviors. Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners. Contribute to our Knowledgebase so our clients can self-serve when possible. Create and maintain how-to guides for clients. Create and maintain integration documentation for business partners, clients, and internal staff. Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations. Review and provide feedback to feature requirements and system designs. Verify system changes affecting integrations. Design then drive or implement test automation to prevent issues. Find opportunities to document frequently occurring integration issues.