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About the Role:

  • Provide expert support to customers fighting financial crime with our AI-powered compliance platform.
  • Troubleshoot API integration issues and expand technical skills in APIs, SQL, and more.

What You'll Do:

  • Own customer communication from ticket creation through resolution, collaborating with engineering and product teams.
  • Drive support process improvements and leverage AI to enhance efficiency.

What We're Looking For:

  • Strong technical troubleshooting and experience with APIs, SQL, or iPaaS solutions.
  • A problem-solving mindset with excellent cross-functional communication skills.

Hummingbird

We are a remote-first, fully distributed team on a mission to fight financial crime through AI-powered compliance tools used by major financial institutions and trailblazers. Since 2017, we've built a customer-obsessed culture that values collaboration, diverse opinions, and high standards.

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