Principal Sales Product Specialist, CCaaS

This role offers an exciting opportunity for an experienced sales professional specializing in cloud contact center technologies to drive adoption and revenue growth. You will act as a strategic advisor and technical expert for the CCaaS platform, working closely with sales, pre-sales, and partner teams to deliver tailored solutions to clients. Your expertise will support complex sales cycles, including C-level engagements, while fostering strong collaboration across teams and ensuring a high-impact customer experience. The role combines hands-on client engagement with thought leadership, providing the chance to shape the future of customer experience technology in a dynamic, fast-paced environment. Accountabilities include collaborating with sales, pre-sales, and partner teams to identify, pursue, and close sales opportunities. You will engage with vendors and delivery partners to align on best practices and sales strategies, manage customer discovery calls and deal progress, ensuring alignment with client requirements.