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Responsibilities:

  • Coordinate and perform release planning on IVR enhancements.
  • Provide routing design and implementation for contact center technology.
  • Provide technical support and troubleshooting assistance.

Qualifications:

  • 4+ years of hands-on experience designing and building Amazon Connect contact flows.
  • Strong experience in call routing design.
  • Proficiency in Python, Node.js, or Java with AWS Lambda API integration.

Nice to have:

  • Experience in contact center environments.
  • Build call flow designs and integration to backend systems using APIs.

Miratech

Miratech helps visionaries change the world by bringing together enterprise and start-up innovation. They are a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals.

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