Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
Translate business requirements into scalable, secure, and high-performing technical designs.
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.
Miratech helps visionaries change the world through IT services and consulting, uniting enterprise and start-up innovation. As a values-driven company with a culture of Relentless Performance, they retain nearly 1000 full-time professionals across 5 continents and over 25 countries, experiencing annual growth exceeding 25%.
Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
Miratech helps visionaries change the world and is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% with a values-driven organization and a culture of Relentless Performance.
Design and implement seamless connections between the platform and external ATS systems.
Innovate on bespoke internal tools that empower team members and drive a better day-to-day experience.
Proactively identify and drive solutions to automate repetitive manual tasks across the organization.
Hirevue transforms the way organizations discover, engage, and hire talent. They connect companies and candidates using video interviewing, assessments, and conversational AI, hosting over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Provide day-to-day support, administration, and monitoring of clients’ AWS cloud infrastructure.
Participate in weekly status calls with clients to review open issues, planned changes, and improvement recommendations.
Assist in designing and developing automation solutions for monitoring, scaling, and managing cloud workloads.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, helping enterprises deliver on the promise of digital transformation. They prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.
Serve as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Mavenoid is the Intelligent Support Platform for products and devices. Their technology delivers customer support with troubleshooting and personalized remote support to reduce costs. They are in an exciting growth phase as a remote-first company with team members across Sweden, the UK, and the US.
Build and maintain automation scripts and internal lightweight tools to support operations teams.
Develop, troubleshoot and optimize enterprise integrations to ensure seamless data exchange.
Implement programmatic quality checks to improve data consistency and accuracy.
Welo Data provides technology companies with high-quality, ethically sourced, relevant, diverse, and scalable datasets to supercharge their AI models. As a Welocalize brand, they leverage over 25 years of experience and bring together a curated global community of over 500,000 AI training and domain experts.
Design, build, document, and maintain modular integrations using Workato (IPaaS), aligned with industry best practices.
Contribute across the full integration lifecycle—from collaborative development to deployment, maintenance, and iteration.
Partner with Product/Finance/Ops/Engineering teams to architect solutions.
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values that guide every decision.
Development, deployment, testing & optimization of Digital Bots.
Familiarity with MCP framework (Genesys agentic roles).
We provide Recruitment and Staffing services to many industries and domains through our innovative and customized solutions and passionate commitment to research. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.
Design and prototype enterprise-grade, AI-driven customer experience demo solutions.
Apply deep knowledge of enterprise contact center ecosystems.
Lead rigorous technical discovery sessions across multi-layered enterprise organizations.
Quiq is an equal opportunity employer that values inclusivity and support. They are committed to creating a welcoming and connected work environment for all employees, emphasizing the importance of diversity and equal opportunities in their hiring practices.
Develop, test, and deploy applications for internal use.
Collaborate with teammates via peer reviews and pair programming.
Support internal users and ensure system uptime.
Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. They are dedicated to remote-first work with a strong culture of connection and global inclusion, with locations around the globe.
Build, configure, and maintain outbound dialer campaigns.
Oversee SIP trunk configurations, carrier integrations, and call routing changes.
Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.
Manage Five9 user profiles, skills, campaigns, and IVR scripts.
Utilize SQL to query, manage, and audit contact center data.
Resolve platform issues, connectivity problems, and integration errors.
I am sorry, but I am unable to find enough information about the company from this job description to fulfill this request. I need more context to provide an accurate company description.
Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide. They have a strong culture of connection and global inclusion and value diverse experiences.
Design, build, and maintain backend services for device connectivity using AI.
Use agentic workflows to increase delivery velocity without sacrificing quality.
Help define and codify AI-native engineering practices for the Devices Cloud team.
Life360's mission is to keep people close to the ones they love with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. They are a remote-first company with more than 500 employees.
Partner with team in designing, implementing and delivering effective cloud based solutions - evidenced by timeliness, quality, usability, operational stability, performance, and success of meeting customer requirements/business objectives
Strong team player with a collaborative mindset
Ability to maintain a proactive and positive attitude in a fast-paced, changing environment
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
Design architecture for AI-enabled applications and services
Build reusable AI services and APIs
Implement LLM integrations, RAG pipelines, and agent-based systems
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines insurance companies. They have over 2500 employees and are known for their employee-first focus and commitment to diversity, equity, and inclusion.