Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
Miratech helps visionaries change the world and is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% with a values-driven organization and a culture of Relentless Performance.
Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Design end-to-end solutions that align with enterprise environments and business needs.
Establish and promote best practices, reusable design patterns, and architectural standards.
Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, with a values-driven organization and a culture of Relentless Performance.
Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Design and build call flows and integrate backend systems using application programming interfaces (APIs).
Provide routing design and implementation for contact center technologies.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world’s largest enterprises and retain nearly 1000 full-time professionals.
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Lead customer onboarding and implementation for AISim Physics and ML-based solutions.
Serve as a trusted technical advisor to Product and Engineering teams.
Build and maintain reference architectures, integration patterns, and implementation runbooks.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges, with Large Quantitative Models (LQMs) powering advances in various sectors. They are a global, tech-focused team that emerged from Alphabet Inc. in 2022, fostering creativity, collaboration, and impact.
Lead role-based curriculum strategy for Agents, Supervisors, Workforce Managers, and Quality Analysts.
Advise on feature enablement including omnichannel, CRM integration, AI-enabled tools, and automation capabilities.
Facilitate executive workshops including maturity model assessments and operating model alignment sessions.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies at commercial speed, with a focus on agility and collaboration, serving the defense, space, healthcare, and energy sectors.
Lead the technical architecture and delivery of an Air Force integration platform.
Design and guide implementation of scalable, secure, and maintainable cloud architectures.
Support engineering teams in the design, building, and troubleshooting distributed systems.
540 is a forward-thinking company that the government turns to in order to #getshitdone. We don’t just talk about innovation – we deliver it; breaking down barriers, building impactful technology, and solving mission-critical problems. They are an equal opportunity employer.
Define, document, and evolve standard architectures for NWN’s Customer Experience and Contact Center offerings.
Ensure CX offerings align with customer business outcomes, NWN architectural standards, and partner platform capabilities.
Translate CX strategy into repeatable, sellable, and deliverable services, working with cross-functional peers and partners.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 30 years of experience, NWN has helped over 5,000 CIOs deliver technology modernization programs. The company is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Define Marketing Cloud architecture roadmap aligned with business objectives.
Lead end-to-end implementation of complex Marketing Cloud solutions.
Design robust data models and segmentation strategies for advanced personalization.
Colibri Group is a pioneer in online professional education, introducing web-based courses in 2001. They serve over 1 million customers annually and employ more than 1,500 professionals, fostering a culture of Love, Joy, Boldness, Teamwork, and Curiosity.
Serve as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Mavenoid is the Intelligent Support Platform for products and devices. Their technology delivers customer support with troubleshooting and personalized remote support to reduce costs. They are in an exciting growth phase as a remote-first company with team members across Sweden, the UK, and the US.
Coordination of project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Maintain project plans, including schedule and project timeline, team plans, etc.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They have coverage across 5 continents and operate in over 25 countries around the world with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.