Offering Architect

CX Architecture & Roadmap Ownership:

• Define and maintain CX Offering Architectures and Architecture Roadmaps aligned to NWN’s CX strategy, partner platforms, and customer use cases.
• Own reference architectures across CCaaS, Conversational AI, Digital channels, Analytics, and Workforce Engagement.

Platform & Partner Alignment:

• Evaluate emerging CX and AI technologies and advise on how to integrate them into NWN offerings.
• Work closely with strategic CX partners to ensure architectures are deployable, supportable, and differentiated.
• Ensure CX architectures align with NWN standards for security, compliance, service delivery, and lifecycle management.

Product & Offering Development:

• Partner with Offering Managers and Product Management to define architectural requirements, entitlements, and platform enablement needs.
• Support pipeline, revenue, and cost analysis for CX offerings to ensure offerings are commercially viable.

Enablement & GTM Support:

• Build and maintain a CX architecture knowledge library, including reference architectures, diagrams, design standards, and enablement materials.
• Support sales, presales, and engineering enablement related to CX offerings.
• Participate in customer and internal business reviews to validate solutions meet CX outcomes and expectations.