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Responsibilities:
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
Qualifications:
- 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
- Proven experience in designing and delivering large-scale cloud contact center solutions
- Strong knowledge of IVR, call flows, and routing strategies;
Additional Information:
- Culture of Relentless Performance
- Work From Anywhere Culture
- Welcoming Multicultural Environment
Miratech
Miratech helps visionaries change the world through IT services and consulting, uniting enterprise and start-up innovation. As a values-driven company with a culture of Relentless Performance, they retain nearly 1000 full-time professionals across 5 continents and over 25 countries, experiencing annual growth exceeding 25%.