New Head, POS Operations

We are looking for a Head of POS Operations to build, standardize, and scale the operational backbone of our POS business. This role will partner closely with Product Managers to ensure that our large-scale distribution, inventory, repair, and support functions are optimized for efficiency, cost, and reliability. The Head of POS Operations will own the processes, tools, resources, and training that enable teams to consistently deliver on outcomes set by Product Managers. This is a highly cross-functional role requiring deep operational expertise, strong stakeholder management, and the ability to drive clarity and discipline in a fast-moving environment. The role includes operational excellence by designing and implementing standardized processes, playbooks, and SOPs across inventory, repair centers, insurance, and support; enablement and capacity building; and partnership with product teams to translate operational realities into product requirements.