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About the Role:
- Work from home as a Chat Support Specialist providing exceptional customer service.
- Handle a variety of customer inquiries via chat and email in a fast-paced environment.
Key Responsibilities:
- Manage incoming chats and emails, addressing complaints, order status, and general inquiries.
- Provide accurate product information and alternatives for unavailable items.
- Follow up with customers to ensure satisfaction and resolution.
Qualifications:
- Excellent written and verbal English communication skills.
- Minimum Matric or O Levels, with a bachelor's degree preferred.
- Typing speed of at least 40 WPM and proficiency in MS Office/Google Workspace.
Requirements:
- Dedicated separate room for remote work and backup power supply.
- Internet connection with speeds above 100 Mbps.
- Must be 18 years or older and provide CNIC for verification.
Ibex
Ibex is a customer experience and support services provider offering remote work opportunities. The company focuses on empowering women in Pakistan with flexible, home-based roles in a professional environment.