RCM Direct Billing Specialist

Responsibilities:

• Lead day-to-day accounts receivable activities for Virta’s direct-billed employer clients, including cash application, account review, payment matching, and follow-up on outstanding balances.
• Monitor direct-bill AR aging, investigate discrepancies, support collections activity, and escalate complex or high-risk issues when appropriate.
• Research and respond to billing inquiries related to invoice amounts, billing periods, member counts, credits, and payment application.

90 Day Plan:

• Develop a working understanding of Virta’s direct billing model, client population, billing calendar, and core systems.
• Begin independently processing direct-bill payments, reviewing account balances, and resolving routine cash application issues.
• Build relationships with key partners across Revenue Cycle Management, Finance, Product, and Client Success.

Must-Haves:

• 3+ years of experience in accounts receivable, billing, revenue cycle management, or a related operational function.
• Experience working in a subscription, SaaS, PMPM, healthcare, employer benefits, or similarly recurring billing environment.
• Working knowledge of cash application, invoice-level payment matching, AR aging, account reconciliation, and billing discrepancy research.