Job Description
Play a crucial role in ensuring our customers are satisfied with Solink’s products and services. You will be the first point of contact for technical issues, providing support, troubleshooting, and facilitating resolutions to enhance our customers’ experience. We’re looking for someone who is a natural problem-solver, thinks on their feet, and is committed to improving the customer experience.
Provide support to customers for hardware and software issues, troubleshoot technical problems, and relay solutions to customers and internal teams as needed. Manage and resolve customer inquiries using email, phone, and live chat through ticketing systems like Zendesk, Jira, and Confluence. Request on-site technicians after thorough analysis and troubleshooting of issues. Collaborate with internal teams to address and resolve customer obstacles, ensuring a seamless experience. Collect and share relevant feedback with internal stakeholders to continuously improve our services. Deliver a personalized and human touch to customer interactions, making their experience exceptional. Maintain dependability and adaptability to meet customer needs.
About Solink
Solink provides businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.