Leading and Managing: Lead and manage a small team of analysts, providing coaching, guidance, and oversight, maintaining reporting frameworks.
Reporting and Analysis: Developing and maintaining reporting frameworks, delivering executive-ready analyses, monitoring trends in customer experience metrics and operational KPIs.
Cross-functional Partnership: Partnering cross-functionally with leadership, ensuring accuracy of reporting, supporting day-to-day performance management and long-term planning.

Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.