Customer Success Manager

Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. In this role, you will be responsible for project & relationship excellence by keeping your commitments and proactively communicating when deliverables are as risk or behind schedule. As well as capturing meeting notes with laser focus, highlighting decisions/actions. Also, you will co-manage a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.