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How you'll add value:
- Deep understanding of Customer Success
- Fluency in engagement models
- Provides functional leadership across Professional Services, Digital Success, and technical teams
What you'll need to be successful in this role:
- 8-12 years of relevant experience
- Strong understanding of technical capabilities and business processes in SaaS B2B environments
- Demonstrable experience with Professional Services, Customer Success, and Digital Success functions and tools
Responsibilities:
- Maintain and prioritize a backlog of enhancements, integrations, templates, and new builds based on impact and effort
- Acts as the hands-on technology owner for PSA and Digital Success platforms, responsible for implementation, configuration, administration, and long-term system health
- Support object and field administration, including security and access for users and customers
Restaurant365
Restaurant365 is a software company offering a cloud-based platform for restaurant management. They aim to provide solutions for accounting, operations, and human resources, tailored for the restaurant industry.