Build and scale Success & Services processes and tooling.
Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
Design and execute programs to drive impact at scale for our SMB customers.
CompScience is a high-growth startup on a mission to prevent 1 million workplace injuries through technological innovations, ensuring that everyone can go home safe.
Drive execution of digital-first initiatives such as playbook automation and lifecycle campaign optimization.
Oversee the customer escalation program across Digital & Scaled CS segments.
Plan, execute, monitor, and control digital and operational programs from initiation through delivery.
Restaurant365 is seeking a dynamic Program Manager to partner closely with the Senior Director of Digital & Scaled Customer Success in driving the next evolution.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Turn business needs into clear, testable requirements for Salesforce CRM.
Map processes, define data, and lead UAT with stakeholders, partnering with various teams.
Support reporting and analytics needs, define data models, and drive continuous improvement.
Docplanner Group aims to help people live longer, healthier lives through their healthcare platform. With over 3,000 employees, they connect millions of patients with doctors across 13 countries, offering marketplaces, SaaS, and AI tools to streamline healthcare tasks.
Assist in gathering and documenting business and technical requirements.
Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications.
Help triage, research, and resolve tickets related to supported applications.
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve desired business outcomes.
Ensure issue resolution and provide product support when customers encounter roadblocks.
Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
Mimica empowers enterprises, teams, and individuals to reclaim their time and work more efficiently. They use AI-powered task mining to observe employee actions and categorize them into detailed process maps, helping to highlight inefficiencies and recommend optimal technology for automation.
Partner with impactful customers, helping them adopt Maze effectively.
Drive adoption, strengthen research workflows, and deliver measurable value.
Advise on research methodologies, study design, and participant recruitment strategies.
Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
Translate complex business needs into actionable user stories within ServiceNow.
Collaborate with solution architects to ensure alignment with business objectives.
Act as a primary point of contact for business stakeholders.
TELUS Digital delivers transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture as the digital division of TELUS.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment. Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. Engage ExtraHop end-users to provide targeted assistance and enablement.
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats.