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The Role:
- Resolve medium-complexity support requests with thorough diagnostics and solutions aligned with SLAs.
- Act as a technical filter to improve first-contact resolution and escalate complex cases to N2/N3 with clear documentation.
Requirements:
- Completed or in-progress IT degree and ~2 years of Support Analyst experience.
- Knowledge of LAN/WAN, VPN, firewall, Windows, Linux, and support tools.
Benefits:
- Meal allowance, home office allowance, and equipment provided.
- Health, dental, life insurance, Gympass, discounts, birthday off, and education assistance.
Brazil Security & IT
Brazil Security & IT provides IT support and technical assistance for medium-complexity client needs, ensuring efficient issue resolution and positive experiences. The company values collaboration, continuous learning, and operational excellence.