Customer Support Specialist

Responsibilities:

• Oversee day-to-day customer support, coordinate issue resolution across teams, and maintain high service standards.
• Monitor, prioritize, manage support tickets, and resolve first-level inquiries or escalate complex issues.
• Collaborate with Sales, Customer Success, and global support teams to ensure continuity and identify commercial opportunities.

Requirements:

• 2–3 years of customer-facing technical support or service desk experience in enterprise SaaS.
• Excellent English proficiency and experience supporting international B2B customers.
• Hands-on experience with support tools like Jira, Zendesk, and AI assistants.

Benefits:

• Remote work from Brazil with flexibility across time zones.
• Culture that values well-being, professional development, and collaborative team environment.
• Opportunity to impact enterprise customers and grow expertise in SaaS support and operations.

Application Details:

• Submit an up-to-date CV in English and a brief cover letter.
• Must be based in Brazil; this is a remote position restricted to Brazil.
• Applications processed via AI-powered matching by Jobgether.