Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Investigate and triage escalated support tickets to identify root causes and escalate bugs.
Use MySQL queries to analyze data, document findings, and guide Level 1 support.
Collaborate with development teams to ensure platform stability and service quality.
They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Review and validate technical service records for vehicle tracking and fleet management.
Verify equipment installation and maintenance procedures in vehicles.
Collaborate with support, engineering, and operations teams to improve service delivery.
The company provides vehicle tracking, fleet management, and IoT solutions. It emphasizes quality, reliability, and customer-focused service in a collaborative environment.
Serve as the first point of contact for clients seeking legal assistance, handling calls and emails.
Manage intake processes, including data collection, record keeping, and appointment scheduling.
Coordinate with legal teams to route inquiries and ensure timely follow-up.
The company provides legal support services for clients in the United States. It operates as a fully remote team focused on compassionate client care and professional growth.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Provide first-level technical support to premium customers and corporate accounts via phone, chat, and email.
Diagnose and resolve connectivity issues involving internet, Wi-Fi, and telecommunications services, escalating complex incidents as needed.
Monitor SLAs, maintain accurate ticket documentation, and continuously improve service quality through training.
Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.
Manage consultative B2B sales conversations and present tailored proposals to prospective clients.
Track sales pipeline and performance metrics using CRM tools to achieve targets.
Collaborate with Customer Success, Technology, Finance, and Support teams for seamless delivery.
An innovative Brazilian technology company focused on transforming employee experience through flexible corporate benefits and business solutions. The company fosters a collaborative, inclusive, and growth-oriented culture in a fully remote environment.
Handle customer inquiries and complaints across email, live chat, and social media to ensure timely, professional resolution.
Take ownership of complex and escalated cases, collaborating with relevant teams and communicating clearly throughout.
Support high-value players, track SLA risks, and contribute to continuous improvement efforts.
The company operates in the social gaming and iGaming space, delivering player support in a fast-paced international environment. Its culture is collaborative and high-performing, emphasizing ownership, transparency, initiative, and continuous improvement.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Provide customer service by phone, email, or social media to resolve daily incidents.
Handle incoming calls and chats efficiently, offering accurate information and solutions within time limits.
Maintain records of customer interactions, process accounts, and follow communication procedures.
Fever is a global live-entertainment discovery platform that connects users with events and experiences. The company has a young, international team of diverse and hardworking professionals, with a culture that values humility, learning, and adaptability.
Provide world-class technical support to customers via email, telephone, chat, or remote web session.
Manage a queue of high priority and complex support tickets, reproducing issues in-house and responding timely.
Collaborate with peers, Product, and Engineering teams to maintain platform knowledge and improve customer experience.
JumpCloud is an AI-powered unified IT management platform that secures modern workforces by consolidating identity, device, and access management. The company is remote-first, with teams in 15+ countries, and values human connection, collaboration, and innovation.
Drive enterprise growth across South America by winning new customers and building strategic relationships.
Own complex SaaS sales cycles from prospecting through close, engaging C-suite and senior decision-makers.
Partner with BDRs and cross-functional teams to build a strong pipeline and deliver tailored solutions.
The company sells complex SaaS solutions addressing significant operational and business challenges for enterprise customers. It fosters a collaborative, high-performing, values-driven culture, with remote work and significant ownership of strategic accounts.
Provide technical support via email, chat, and video calls to customers.
Troubleshoot product issues and guide customers through effective solutions.
Collaborate with cross-functional teams to resolve escalated cases and improve support processes.
The company is an AI-powered customer service platform that provides modern solutions for businesses. Jobgether is a recruitment platform using AI to match candidates with opportunities, focusing on efficient and fair hiring processes.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Support project management administrative routines and ensure accurate records and workflows.
Coordinate purchase order tracking, billing activities, and budget monitoring for project execution.
Act as a key communication link between project managers to align information and follow up on requests.
The hiring company is a technology-focused organization operating in Brazil's IT sector. They foster a collaborative, remote-friendly culture and value organizational skills and proactive teamwork.
Review and organize case documents, maintain case files, and update the Case Management System.
Draft discovery requests, prepare subpoenas, and coordinate document production and litigation deadlines.
Communicate with clients, witnesses, and experts to gather evidence and support trial preparation.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses automated tools to review applications fairly and supports a collaborative remote work culture.