Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Investigate and triage escalated support tickets to identify root causes and escalate bugs.
Use MySQL queries to analyze data, document findings, and guide Level 1 support.
Collaborate with development teams to ensure platform stability and service quality.
They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.
Validate and account for energy flows at operational boundaries with other utility providers.
Monitor and verify energy measurements to ensure accuracy and reliability.
Investigate discrepancies and collaborate with teams to maintain smooth operations.
A company operating in Brazil's energy distribution sector, focusing on accurate energy measurement and operational reliability. The environment is structured, results-oriented, and values analytical, detail-oriented professionals.
Provide first-level technical support to premium customers and corporate accounts via phone, chat, and email.
Diagnose and resolve connectivity issues involving internet, Wi-Fi, and telecommunications services, escalating complex incidents as needed.
Monitor SLAs, maintain accurate ticket documentation, and continuously improve service quality through training.
Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.
Support project management administrative routines and ensure accurate records and workflows.
Coordinate purchase order tracking, billing activities, and budget monitoring for project execution.
Act as a key communication link between project managers to align information and follow up on requests.
The hiring company is a technology-focused organization operating in Brazil's IT sector. They foster a collaborative, remote-friendly culture and value organizational skills and proactive teamwork.
Manage end-to-end implementation of corporate benefits for individual and SME clients.
Review documents, verify eligibility, and register data across insurance provider systems.
Coordinate with commercial teams and providers to resolve pending issues and ensure compliance.
The company provides corporate benefits administration and insurance implementation services, supporting individual and SME clients. It offers a fully remote, collaborative environment focused on teamwork, professional development, and customer service.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Coordinate end-to-end corporate travel arrangements, including flights, hotels, and ground transportation for employees and executives.
Manage travel policy compliance, supplier negotiations, and cost optimization to ensure efficient and budget-friendly travel.
Administer corporate travel platforms and mobility programs, supporting reporting and continuous improvement.
This company is a technology-driven financial services provider focused on operational efficiency and employee experience. Its culture is collaborative, welcoming, and values autonomy, innovation, and continuous learning.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Process offline back-office requests for sales contracts, ensuring accurate and efficient case handling.
Validate product offers, signatures, and contractual information before registering negotiations in legacy systems.
Investigate critical sales cases and support customers via internal systems, email, and phone when necessary.
The hiring company is a customer-focused organization dedicated to delivering empathetic, efficient, and personalized service experiences. It fosters a collaborative culture emphasizing operational excellence, quality, and professional growth.
Collaborate with engineering, infrastructure, security, and operations teams to maintain reliable, scalable services.
Automate operational tasks, strengthen monitoring and observability, and manage production incidents.
Apply SRE principles and support a global B2B platform on a remote night-shift schedule.
A global B2B technology platform serving merchants and retailers worldwide. The company fosters a collaborative, fast-paced environment focused on reliability and continuous improvement.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Monitor application health and performance for Web and Mobile using Datadog and Dynatrace.
Manage incidents and support tickets via ServiceNow, performing root-cause analysis and troubleshooting.
Validate canary deployments and analyze logs with Elasticsearch and Kibana to ensure production stability.
This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.
Assist customers with PDI Enterprise software issue resolution, documenting work in case notes and escalating issues appropriately.
Identify, analyze, and resolve issues while working with SMEs and Software Engineers to create knowledgebase content and support software quality assurance.
Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.
PDI Technologies empowers convenience retail and petroleum brands with cutting-edge technology solutions, including loyalty programs, shopper insights, and real-time market intelligence via apps like GasBuddy. They are a global team committed to excellence, collaboration, diversity, and growth.
Handle inbound customer inquiries and provide timely responses across chat, case, and phone.
Troubleshoot technical issues like site navigation, logins, and functionality on multiple platforms.
Use CRM systems to track interactions and collaborate to ensure first-contact resolution.
OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.