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About the role:
- We love our customers and always aim to provide the best service.
- If you like working at home, this job is for you!
What you will be expected to do:
- Customer service by phone, email, or social media for solving any incidents generated daily.
- Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
About you:
- Previous experience in User Support or Customer Service is highly valuable.
- High Italian level (oral & written) and fluent in Spanish or English.
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
Benefits & Perks:
- Home office (100% remote position).
- Great work environment with a young, international team.
- 40% discount on all Fever events and experiences, plus health, dental, life insurance, Gympass, meal and transport allowances.
Fever
Fever is a global live-entertainment discovery platform that connects users with events and experiences. The company has a young, international team of diverse and hardworking professionals, with a culture that values humility, learning, and adaptability.