Job Description
This role includes owning a strategic book of business (high ARR, multi-location, or complex operational customers) and driving renewals, retention, and account health. You will be developing strong relationships with operational stakeholders, end users, and executive decision-makers across subcontracting businesses. Leading onboarding handoffs, product education, ongoing QBRs, and expansion conversations will also be important.
Proactively identifying risk signals, troubleshooting issues, and driving internal alignment to resolve challenges quickly is key. The role also involves using product data and customer insights to drive adoption and help customers reach measurable outcomes. Partnering closely with Product to surface feedback, influence roadmaps, and advocate for customer-impacting improvements, in addition to supporting internal initiatives, coaching junior CSMs, and helping shape best practices for the Core CS team are expected.
About Kojo
Kojo transforms how commercial construction companies buy their materials, making buildings cheaper and easier to build.