New Customer Success Manager (West Coast)

The Customer Success Manager role is responsible for providing a premier customer experience for our existing client base throughout the customer journey, including adoption, expansion, advocacy, and retention. The Customer Success Manager will work closely with their sales counterpart, Technical Support, and the Professional Service team to ensure that their clients are supported and informed. Responsibilities include being the first point of contact for customers in named accounts, monitoring client utilization, and improving churn rate and satisfaction. The role requires maintaining in-depth product knowledge, building relationships with key influencers, and protecting business with current partners to ensure they won’t be tempted to use a competitor.