Customer Success Associate

Responsibilities:

• Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention. Participate in the formulation of these plans to understand the strategic elements deeply.
• Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features.
• Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations.

Requirements:

• Bachelor's Degree in Business, Healthcare Management, or related experience.
• At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), SaaS, or consulting.
• Strong foundation in customer success principles, technologies, and processes.
• Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders.

Role Preparation:

• The role prepares team members for advancement to the Customer Success Manager position.
• It involves strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy development.
• Additional consideration for candidates with experience in Market Access, Contracting & Pricing, or Field Reimbursement roles.