Senior Solutions Consultant, Senior Living

As part of the Solutions Architecture team, the Senior Solutions Consultant will provide subject matter expertise that directly supports PointClickCare's strategic objectives in the market. As a custodian of best practices, the Senior Solutions Consultant provides current state process assessments, opportunity assessments and strategic technology insights that are in-line with supporting customers to market best practice processes. The Senior Solution Consultant will be diligent, customer centric, agile, transparent and a strong communicator. This individual will build relationships with strategic customers and internal teams to become the trusted advisor on how to leverage product development, process improvement, align people and leverage tools to achieve desired business goals. The successful candidate will lead an in-depth analysis of the customers’ existing business or clinical processes and provide recommendations to cross-functional teams to support our goals in the market. The Senior Solutions Consultant will be a change agent for our internal transformation to a customer centric process and approach for engagements. Drives customer-centricity and continuous improvement cross-functionally by actively prioritizing customer needs and continuously iterating to enhance their experience. Acts as trusted advisor to strategic customers; understanding their unique challenges and demonstrating how solutions deliver measurable value; capturing feedback to inform product development and planning.