Customer Success Manager

As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth. Lead new customers through a successful onboarding process, helping them quickly adopt Swarmia’s platform and integrate it into their daily workflows. Actively engage with customers to anticipate challenges, provide timely solutions, and ensure their continued success. Build and nurture long-term relationships with customers, becoming their trusted advisor for optimizing their engineering processes with Swarmia.