Customer Success Manager

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals. Engage as a mentor across the wider Customer Success team. Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences. Maintain impeccable records in our Customer Success software. Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized. Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers.