This role involves monitoring and moderating social media content for BrickBrands' clients.
You'll manage direct messages, support customer needs, and escalate potential crises.
It's a 100% remote position based in Portugal, working with a global team.

Responsibilities:

Respond to public comments with strong judgment and brand tone.
Manage direct messages and private support conversations end-to-end.
Support account, billing, subscription, and troubleshooting issues.

Qualifications:

Fluent in English with near-native Portuguese and Spanish.
2+ years in social care, community management, or digital customer service.
Comfortable using CRM and AI-assisted drafting tools.

Perks:

Enjoy 100% remote work and continuous learning.
Work with world's coolest brands in a diverse, global team.
Receive competitive compensation based on location market rates.

BrickBrands

BrickBrands provides 24/7 brand protection, positive brand sentiment, and customer engagement across languages and cultures. It is a fast-growing company with a global team that values diversity, inclusivity, and continuous learning.

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