Care Coordinator (Canada, Work From Home)

The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services. Drive member engagement from enrollment through program completion. Collaborate with Physical Therapists and be a trusted go-to resource for members. Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program. Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly. Participate in outreach campaigns, encouraging members to continue their progress in the program. Learn individual member communication preferences and tailor interactions to meet members’ needs.