Job Description
Lead & develop a customer support team that excels in product knowledge, user support, and the US banking system. Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching. Refine and evolve support processes, building workflows that drive efficiency and effectiveness across the organization. Work with engineering, product, and banking partners to resolve complex issues and improve the product. Champion customers by advocating for their needs with data-driven insights. Be ready to dive into tickets alongside your team during peak times.
About Mercury
Mercury is building a complete finance stack for startups and has grown to over 200,000 startups and small businesses since 2019.