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Operational Leadership:
- Oversee daily remote coding operations and manage team leads, supervisors, and managers.
- Ensure service levels meet or exceed contractual requirements and industry standards.
- Monitor coding quality metrics and operational KPIs, reporting results to stakeholders.
Client and Team Engagement:
- Build and maintain strong client relationships through effective issue resolution and regular performance updates.
- Support employee engagement via coaching, training, and performance evaluations.
- Manage recruitment, onboarding, scheduling, and disciplinary actions for a large remote workforce.
Strategic Growth:
- Partner with Sales and Account Management to support new business opportunities and client implementations.
- Participate in budgeting, financial planning, and monitoring business unit targets.
- Prepare RFPs and contracts related to coding services and represent operations during performance escalations.
Jobgether
Our partner is a dynamic healthcare services company that manages medical coding operations domestically and globally. They employ over 100 coding professionals and foster a collaborative, results-driven culture focused on quality and client satisfaction.