Tier I Support Team Lead

Owner

Remote regions

Latin America

Salary range

$30,000–$30,000/yr

Benefits

Unlimited PTO

The Impact You’ll Have:

  • Lead and develop frontline agents.
  • Own coaching and development for a pod of Tier I agents.
  • Identify skill vs. will gaps.

Own quality, accuracy, and consistency:

  • Reinforce SOPs, workflows, and decision frameworks.
  • Partner with QA to calibrate expectations.
  • Ensure tone, accuracy, and adherence meet expectations.

Drive daily execution and results:

  • Actively monitor SLA, productivity, schedule adherence, attendance, and CSAT.
  • Stay close to the floor to identify risks early.
  • Escalate issues appropriately.

Owner

Owner is an AI-native system helping local business owners succeed, especially restaurants, by replacing multiple tools with one. With a team in the low hundreds, they consist of top talent from successful SMB software companies and are rapidly scaling to match customer growth.

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