Source Job

• Provide end-user support for contact center agents using Cisco and Avaya telephony solutions, managing tickets for moves, adds, changes, deletes, and incidents.
• Troubleshoot Windows desktop issues, including networking, system resources, and audio integration for headsets and peripherals to ensure PC performance meets contact center requirements.
• Work US hours (Monday-Friday 8am to 5pm EST) to support remote agents, assessing home network configurations, VPN connectivity, and Cisco softphone performance with a strong customer service focus.

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to enterprises and consumers. It is an employee-centric organization with engineering teams delivering award-winning products in over 40 countries from locations in Colorado, USA and Bangalore, India.

• Take full ownership of your regional business plan.
• Build strong, long-term partnerships with financial advisers.
• Promote AJ Bell’s full range of investment solutions.

AJ Bell is a leading UK investment platform business and a FTSE 250 success story. They provide award-winning solutions for everyone, from professional financial advisers to first-time investors and are recognized as one of the UK’s Best 100 Companies to Work For with a supportive and collaborative culture.

• Support the maintenance, management, and reliability of IT infrastructure within the Network Operations Center.
• Monitor system performance and assist with troubleshooting hardware, software, and network issues.
• Perform routine system maintenance, manage backups, and assist with user account administration tasks.

True Zero Technologies is a veteran-owned small business focused on enabling people and technology to deliver top-tier services. The company has a people-first culture, recognized as a Best Places to Work, and has sustained growth as an Inc. 5000 fastest-growing company.

• Facilitate an interview through Karat's platform.
• Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge.
• Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach.

Karat is a company that provides technical interviews with software developers. They aim to improve the hiring process, mitigate bias, and improve hiring signals.

• Review technical training scripts and lesson plans.
• Validate training assessments to confirm competency.
• Ensure training content reflects Serverfarm’s vision.

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. They're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.

• Assist clients with booking requests, scheduling, and reservation coordination via email, phone, and messaging platforms.
• Accurately enter, update, and maintain client information, coordinate timelines, and provide timely, professional general client support.
• Follow established processes and collaborate with internal teams to ensure workflow efficiency and consistent, high-quality service.

Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. It prioritizes organization, responsiveness, and a high standard of client experience, offering a supportive and structured team environment.

• Work with internal teams and clients to assess automation needs, lead projects, and enhance processes for greater efficiency.
• Conduct data quality assurance by validating datasets, implementing checks, and managing the creation of data visualization tools and reports.
• Develop best practices for onboarding, usability, and maintaining data automation processes, establishing credibility by exceeding stakeholder expectations.

Idaho General is a company that leverages data to drive operational efficiencies for its clients, bridging the gap between raw information and actionable insights. They foster a dynamic, flexible, and supportive remote work culture, encouraging innovation and collaboration to shape the future of data automation and analytics.

• Expeditiously and professionally respond to all communications from internal and external users regarding the compliance system.
• Train internal and external users on compliance system functionality and requirements for engaging consultants, and fulfill ad hoc data requests.
• Manage the Professional Affairs inbox, update invoice statuses, prepare monthly reconciliation reports, and assist in developing new processes for continuous improvement.

Enovis is an innovation-driven medical technology growth company focused on developing clinically differentiated solutions that improve patient outcomes and transform workflows. The company operates globally with a culture of continuous improvement and a focus on empowering active lifestyles in orthopedics and beyond.