Manager, Mid-Market Film & Television Customer Success

Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead our growing team of Mid-Market Customer Success Managers serving some of the industry’s most dynamic production clients. Reporting directly to the Director, Film & Television Operations & Success, you’ll oversee a team of Mid-Market Customer Success Managers responsible for proactive client engagement, retention, and growth across Wrapbook’s Mid-Market Film & Television segment. You’ll coach your team to master the art of being both strategic advisors and operational quarterbacks, ensuring our customers achieve measurable value while internal teams operate in sync. This is a high-impact leadership role for someone who thrives at the intersection of customer advocacy, operational excellence, and people development.