Customer Support Representative

In this role, you’ll be on the front lines helping travel organizers around the world get the most out of our platform. From resolving customer issues and answering product questions, to improving our help center and collaborating across teams, your work will have a direct impact on the success and satisfaction of our users. The support team thrives in a high-paced, collaborative environment where we constantly improve our service by sharing knowledge, learning from feedback, and staying close to our users. This is a remote-first role with high autonomy, impact, and visibility. You’ll collaborate closely with engineering, product, and sales teams to address user needs and improve the customer journey—while also contributing to the systems and content that power our support strategy. On a weekly basis, you will find yourself responding to customer questions via email and chat with empathy and clarity, educating users about our product and helping them achieve their goals and troubleshooting issues.