Customer Care Specialist

As a Customer Care Specialist, you are the voice of our organization and our clients, and you are highly valued as our customers’ primary point of contact. Providing excellent customer service is a top priority for us, and we invest in your success in this role! The customer experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener and problem solver, and you believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution. Receive in-bound calls from customers and provide superior service. Listen to our customers’ concerns, solve problems, answer questions, and work with them to find a resolution while showing empathy. Because every customer is different, you will take the initiative to truly understand our customers’ current challenges, solve them, and use your expertise to proactively help them avoid future challenges.