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Client Service:
- Coordinate scheduling assignments between signing agent, borrower, and clients
- Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
- Follow client-specific scripting call dialogue
Communicate and Collaborate:
- Communicate openly and respectfully with clients, team members, and leaders
- Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
- Maintain open communication with closing team members and post-closing auditors
Additional Responsibilities:
- Track and report daily work to team leader
- Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
- Cross train in Vendor Management and Signing Only to provide coverage during peak times
Mortgage Connect
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with various services related to loans. Their entrepreneurial mindset drives innovation and diversification, with a commitment to cultural values known as "The 5 C's".