Retention Agent

The Retention Agent position at National Debt Relief involves retaining clients seeking to cancel from our program within the first 30 days via calls, email, and online sources. The role requires building quick rapport with clients, applying persuasive rebuttal skills and problem-solving strategies, and providing solutions that will help clients stay in the program. Agents must meet company goals, adhere to quality standards, and document client discussions in Salesforce. Additional qualifications include 2 years of client retention experience, strong communication skills, and the ability to work in a fast-paced environment. Computer competency, multi-tasking skills, and the ability to de-escalate stressful situations are also essential. The salary for this position is $18/hr, with eligibility for performance-based bonuses and commissions.