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Your Role:
- Serve as the primary point of contact for customers and providers.
- Provide timely and accurate information directly to customers.
- Meet or exceed individual and team phone service metrics.
What You Will Be Doing:
- Address issues proactively and effectively to prevent escalations.
- Support system updates by participating in user testing.
- Actively contribute to a positive team environment.
What You Bring:
- Strong customer service skills with at least 2 years of experience.
- Ability to complete virtual “classroom” training.
- Dedicated, distraction-free home office set up.
CareScout
CareScout, a division of Genworth Financial, Inc., simplifies and dignifies the aging experience by creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support. They are a Fortune 500 provider of products, services and solutions with a boundless energy, creativity, and agility dedicated to redesigning this system.