Assist with installing and configuring approved applications by following documented steps and team guidance.
Help monitor basic application status (alerts, dashboards, logs) and report issues to senior staff.
Perform routine tasks such as user access requests, scheduled restarts, and simple configuration changes.

User Support and Troubleshooting:

Respond to Tier 1, 2 and Tier 3 application incidents and service requests, following ticketing and escalation procedures.
Troubleshoot common issues (login problems, permissions, basic errors) and document findings and next steps.
Escalate complex or high-impact issues to the appropriate team and provide clear notes for faster resolution.

Microsoft Dynamics 365 (D365) Development Support:

Design and implement custom entities, fields, business rules, and complex workflows within the D365 environment to meet evolving business needs.
Applied experience with XrmToolBox utilities, managing D365 user access, and security models.
Create and optimize cloud flows to automate cross-application processes, replacing legacy background workflows where applicable.

Planned Systems International

Planned Systems International (PSI) is an enterprise IT services company that designs, builds, secures, and operates software solutions that support mission success and operational excellence across Federal Government organizations. They value integrity, collaboration, and continuous improvement, fostering a culture of respect and professional growth.

Apply for This Position