Customer Success Manager

As the Customer Success Manager, you will serve as the main point of contact for assigned customers, ensuring alignment on goals. Develop a deep understanding of customers’ business needs and maintain long-term, trusted relationships with key stakeholders. You will drive fast time to value by ensuring seamless onboarding and adoption of solutions. You will also proactively identify opportunities for multi-site expansion and surface leads to the Sales team and partner with Sales to ensure a seamless handoff from pre-sale to post-sale. You will work closely with Product and Support teams to escalate and resolve customer issues and act as the customer’s advocate within AMPER, ensuring their voice is heard.