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Key Responsibilities:
- Ensure the team delivers excellent customer experience, meeting company and FCA standards.
- Review productivity and quality assurance, taking action to improve performance.
- Communicate with the Operations Manager and client, providing regular reporting and analysis.
Main Job Requirements:
- Minimum 1 year of complaint handling experience within a Financial Services organization.
- At least 1 year in a management role.
- Able to prioritize workloads to meet targets and timelines.
Required Skills:
- Previous management experience within a Financial Services organization.
- Passionate about people engagement and delivering excellent customer service.
- Excellent communication skills both verbally and in writing.
BFSI
The company focuses on complaints handling within the financial services industry. They aim to deliver performance and employee engagement that drives customer and client satisfaction.