Deliver successful customer outcomes by leading the function to achieve KPIs and SLAs.
Optimise capacity, manage risk, and ensure compliance to all policies and procedures.
Drive continuous improvement and the strategic direction of the function.
They are a company offering job opportunities in various locations. They seem to have a focus on providing supportive environments for their employees.
Own complex complaint investigations end-to-end, including cases from regulators, bank partners, and executive escalations
Act as an SME and escalation point for junior specialists, providing guidance on nuanced cases and best practices
Identify opportunities to improve workflows, tools, and processes based on frontline insights
Chime is a financial technology company, not a bank, that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime has a deeply entrepreneurial culture, encouraging every team member to see themselves as stewards of its mission to help everyday Americans unlock their financial progress.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
To ensure all queries are processed effectively within the PVQ system.
To answer inbound telephone calls and make calls as necessary to ensure the effective running of the department.
To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
E.surv Chartered Surveyors, trading since 1989, is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. They employ over 600 surveyors and are part of the LSL Property Services Group PLC.
Serve as the direct supervisor of the CS Leads and CSRs on your team.
Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns.
Drive productivity through contact prioritization via queue management and adherence monitoring.
Minted is an e-commerce company that sells stationery, art, and home decor. They aim to connect independent artists with consumers and offer unique designs. They are a large company that values creativity, innovation, and customer satisfaction, fostering a collaborative and supportive work environment.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Deliver regulatory oversight to appointed representative firms and registered Individuals and ensure Treating Customers Fairly principles are embedded.
Review AR bespoke characteristics and behaviors identified by risk assessment as requiring supervision, building strong relationships with AR Principals.
Identify areas of concern in a firm’s current processes, set action plans and agree timescales for these to be rectified.
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation, overseeing £141.2 billion in customer investments. The business is transforming, continually modernising, and becoming even more customer centric, with ambition to stay one step ahead and make an even greater difference to the people and communities they serve, including their colleagues.