Job Description
Zapier is on a mission to make everyone more productive at work, helping people automate the boring and repetitive parts of their day so they can focus on meaningful work. As a Sr. Technical Account Manager, you'll work directly with strategic customers, designing scalable workflows and troubleshooting technical issues. This role involves providing priority support, technical guidance, and developing action plans to assist customers in designing efficient workflows. You'll build relationships with customers, acting as their dedicated support representative and internal advocate. Responsibilities include managing a customer portfolio, fostering cross-functional collaboration, monitoring customer health metrics, and encouraging proactive use of Zapier's features.
About Zapier
Zapier is building a platform to help millions of businesses globally scale with automation and AI, with a mission to make automation work for everyone.